What to expect

Local Pickup

Our physical location is:

4670 Pacific Street Suite #200
Rocklin, CA 95677

If you are within driving distance, you may arrange a date and time to pick up your Koi after March 1st, 2021. If you are not within driving distance, no worries, see the the “UPS Next Day Air” shipping option.

Local pick up important things to know:

You must have a pickup appointment. We will be reaching out to you prior to March 1st, 2021 to schedule an appointment.
You do not need to bring anything to receive your Koi. We provide rigid boxes with your Koi in oxygenated bags.

UPS Next Day Air

If you live too far away from our Rocklin, CA location, we can arrange to have your Koi shipped directly to your door using UPS Next Day Air shipping service. We can arrange to ship the Koi on any day from Monday through Thursday and you will receive the Koi the following day.

Koi shipping important things to know:

There is a shipping and handling fee per box shipped. This fee can range from $75 – $200 per box, depending on how far away you live from our location.
Depending on the size of the Koi, roughly 3-6 Koi can fit in one box.
Once shipped you will be provided a tracking number. It is your responsibility to receive the shipment and place the Koi within a reasonable amount of time.

Learn More about Our Koi Shipping Policy

Unboxing Instructions

1. Open box by peeling tape or making a very shallow cut. The fish bag is very close to the top of the box so be carful to not puncture the bag while opening the box.
2. Float UNOPENED bags for 15-20 minutes in your pond to equalize water temperature. DO NOT open bags to add pond water to aid in the temperature equalization.
3. After the temperature equalizes, open the bags and pour fish and water into a separate clean tub or bowl.
4. Remove fish from bowl and introduce fish into pond or quarantine tank. DO NOT put dirty shipping water into your quarantine tank or pond.
5. Close off or greatly reduce the water flow through the skimmer for the first 48 hours if possible. New Koi sometimes swim into the skimmer looking for a place to hide.

If possible, cover the pond with a net for first 24 hours. New Koi sometimes are prone to jumping especially if new water quality is different from what they are used to.
Closely monitor Ammonia and pH levels.

Water Temperature

A very simple thing when introducing new Koi to any pond, but is commonly overlooked, is the temperature of the pond that the Koi is used to and the temperature of the new pond. The temperature of our ponds are around 70 degrees fahrenheit. When introducing Koi into a new pond we like to keep the temperature within 10 degrees fahrenheit from the old pond to the new.